GENERAL

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them.

TERMS OF SALE

By placing an order you are offering to purchase a product and are subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to purchase a product from Tivydale, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Tivydale retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. If we do not receive payment as required and stated by us, your purchase will not be successful.

Whilst we try and ensure that all details, descriptions and prices which appear on this site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel under these circumstances and you have already paid for the goods, you will receive a full refund.

If your order is processed and it is subsequently discovered by Tivydale that your item(s) is/are out of stock, we will contact you to give you the option of transferring payment to a new order or obtaining a refund.

Where applicable, prices are inclusive of VAT. Delivery costs may be charged in addition; such additional charges are clearly displayed where applicable and included in the Total Cost. Tivydale uses WorldPay, an internationally recognised and secure online payment system.

From time to time, we may offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this site. The conditions of use relating to any discount code will be specified at the time of issue. In general, one only promotional discount code can be used per order; and such a code cannot be used after an order has been placed.

We reserve the right to refuse any orders at any time.

PRODUCTS & SERVICES

All products and services on this site are made by or for Tivydale Ltd unless otherwise stated. We endeavour to represent any product or service accurately through photographs, prices and descriptions. However, this may vary depending on what format you view our website on. We reserve the right to alter any description, price or visual representation at any time and without notice.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

SITE CHANGES

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

LINKS

We may publish links to other sites. Where this is the case, we hold no responsibility for the information provided therein.

PRIVACY POLICY

Any information that Tivydale gains about customers through the ordering of products or contacting the company, will only be used for the following: dispatch of products; contacting the customer; internal monitoring of Tivydale’s client base. No such information will be passed to third parties other than Royal Mail or relevant dispatch courier.

PROHIBITIONS

You must not misuse this site. You will not: commit or encourage any criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the site; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed through this site.

Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Tivydale will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this site or to your downloading of any material posted on it, or on any website linked to it.

JURISDICTION & ENGLISH LAW

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

CONCERNS & COMPLAINTS

If you have any concerns or complaints about material which appears on our site or your use of our products and services, please email info@tivydale.com or write to Tivydale Ltd, Red 04, The Sharp Project, Thorp Road, Manchester, M40 5BJ, United Kingdom.

Thank you for visiting our site.