Returns

RETURNS & REFUNDS

For UK customers: 

If you are not happy with your purchase and wish to return it within 14 days, please email info@tivydale.com stating your reasons, and whether you would prefer to exchange it or would like a refund. Please state the name and colour of the product, size, order number, and when you made the purchase.

Remember to include your full name and address and a daytime telephone number so we can contact you. Once we have authorised a return and exchange/refund, please re-package the item (in the original or suitable new packaging) including a copy of your original order form, and send it to us at the following address: Tivydale Ltd, Red 04, The Sharp Project, Thorp Road, Manchester, M40 5BJ.

Please write your own/sender’s address on the outside of the parcel, and send it via the Post Office’s Recorded Delivery, keeping hold of your receipt as your proof of postage. Please email us again with the tracking number. Unfortunately, we cannot be responsible for items lost in transit.

Please note that items being returned must be unused, clean, and in a saleable condition. Once we have received the item in such an acceptable condition, we will process an exchange or refund, plus your postage costs, and contact you again.

For faulty items, please check your statutory rights under the Sale of Goods Act, and proceed as for unwanted items (above).

For customers outside the UK:

Please email info@tivydale.com to discuss possible returns options.