Delivery

POSTAGE & PACKING

We offer free postage and packing on standard delivery (Royal Mail 1st Class) for items sent to UK addresses.

Our non-standard postage and packing rates are as follows:

UK

Royal Mail Special Delivery (signature upon delivery, tracking number, next working day delivery). Tivydale aims to dispatch within one working day of receipt of payment.

  • Shoes/Sandals £3.50
  • Ankle boots £3.50
  • Knee-high boots £6

(For additional items with Special Delivery, add £3 for shoes/sandals/ankle boots, and £5 for knee-high boots)

EUROPE

Royal Mail International Standard – all items £9

Royal Mail International Signed For (signature upon delivery) – all items £15

(For additional items, there will be a further charge of £5 for International Standard, and £6 for International Signed For)

REST OF THE WORLD

Royal Mail International Standard – all items £15

Royal Mail International Signed For (signature upon delivery) – all items £20

(For additional items, there will be a further charge of £6 for International Standard, and £7 for International Signed For)

For UK customers choosing Royal Mail Special Delivery and for European/worldwide customers choosing Royal Mail International Signed For delivery, we will email you with a tracking number once your item is dispatched. Please use this number to track the progress of your order’s delivery.

 

For UK customers choosing the free delivery option with Royal Mail Standard 1st Class, if you do not receive your item(s) within 5 working days, please email info@tivydale.com so we can make enquiries with Royal Mail.

For European/worldwide customers choosing Royal Mail International Standard, if you do not receive your item(s) within 10 working days, please email info@tivydale.com so we can make enquiries with Royal Mail.